Protect My Delivery Policy
Protect My Delivery Policy
Protect My Delivery is an optional GIGGOTECH service designed to provide additional support where an order is reported as lost, stolen or damaged during delivery.
What Protect My Delivery covers
Protect My Delivery may apply where:
- a parcel is marked as delivered by the courier but the customer reports that it has not come into their possession
- a parcel is believed to have been stolen before the customer obtained possession of it
- an item has suffered damage during transit
- part of an order or an included accessory appears to have been damaged during transit
All claims are subject to verification and investigation.
Lost or stolen parcels
If an order is reported as lost or stolen, GIGGOTECH may review evidence including:
- courier tracking information
- proof-of-delivery photographs
- GPS or delivery-location information where available
- signatures or delivery scans
- confirmation of the delivery address
- parcel weight and dispatch records
- pre-dispatch photographs
- courier investigation results
- any evidence provided by the customer
A courier showing an order as “delivered” does not automatically mean that a claim will be rejected. We will review the available evidence and circumstances.
Where a claim is approved, the appropriate resolution may include a replacement or refund.
Transit damage
Reports of transit damage will be assessed according to the extent of the damage.
A full refund is not automatically issued where only part of an order has been affected.
For example, where a console is working correctly but an included controller has been damaged, GIGGOTECH may offer an appropriate remedy such as:
- replacement of the affected accessory
- partial refund
- repair
- return of the affected item
- return of the complete order where appropriate
- another suitable resolution agreed with the customer
We may request photographs or videos of the product, packaging, shipping label and any visible damage before deciding the appropriate resolution.
Missing contents or suspected parcel tampering
Where a customer reports that an item or accessory is missing from a delivered parcel, GIGGOTECH may investigate the claim using dispatch photographs, parcel weights, packaging records, serial numbers, courier information and customer-provided evidence.
Claims for missing contents are not automatically refunded and will be reviewed individually.
How quickly are claims resolved?
We do not promise an instant refund when a claim is first reported.
GIGGOTECH may need reasonable time to investigate the circumstances, contact the courier and review supporting evidence before determining the appropriate resolution.
We will aim to keep the customer updated throughout the investigation.
Customer responsibilities
Customers should:
- contact GIGGOTECH as soon as reasonably possible after discovering a delivery issue
- retain all packaging and labels until the claim has been resolved
- provide requested photographs, videos or other reasonable evidence
- cooperate with any courier investigation where required
- provide accurate information about the circumstances of the claim
Providing false or misleading information may result in the protection claim being declined.
What Protect My Delivery does not change
Protect My Delivery is an optional additional service and does not affect or reduce your statutory consumer rights.
Under UK consumer law, goods generally remain at the retailer's risk until they come into the physical possession of the consumer or someone the consumer has identified to receive them. Legislation.gov.uk
Nothing in this policy is intended to exclude rights relating to faulty goods, goods that are not as described, or other rights that cannot lawfully be excluded. GOV.UK
Contact us
To make a Protect My Delivery claim, contact:
GIGGOTECH Support
support@giggotech.com
Include your order number and a clear explanation of what has happened.