Refund policy

Returns & Refunds Policy

At GIGGOTECH, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

🔄 Returns

  • You have 30 days from the date of delivery to request a return.

  • Please note that once the return request has been accepted, you will have 14 days to return the parcel to us.

  • Returns are accepted based on the condition category purchased.

  • Proof of purchase (order number or receipt) is required for all returns.

🆕 NEW Condition Items

  • NEW items must be returned unopened, unsealed, and unused to qualify for a full refund.

  • If a NEW item has been opened or unsealed, it will not be eligible for a full refund.

♻️ Used Condition Items

(Used Like New, Used Very Good, Used Good, Used Fair)

  • Used items must be returned in the same condition as received, consistent with the condition description at the time of purchase.

  • Any additional damage, misuse, or missing components may result in a partial refund or rejection of the return.

🤔 Change of Mind Returns

  • Change-of-mind returns are accepted within the 30-day return window.

  • Customers are responsible for return shipping costs for change-of-mind returns.

  • Original shipping charges (if any) are non-refundable.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items returned in a condition worse than described at purchase

  • Clearance or sale items

  • Gift cards

💳 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Refund amounts may be adjusted based on item condition upon return.

📦 Return Shipping

  • Customers are responsible for return shipping costs for change-of-mind returns.
  • Where an item is faulty, damaged, or incorrect, GIGGOTECH will cover reasonable return postage costs.
  • If the customer arranges return postage themselves without prior approval, GIGGOTECH will normally reimburse up to £10.00.
  • If a reasonable tracked return service is expected to cost more than £10.00, customers should contact GIGGOTECH before posting so we can provide or approve an appropriate return method.
  • Premium or express postage selected without prior approval may not be reimbursed in full.
  • Customers should keep proof of postage and use a tracked return service.
  • This policy does not affect statutory rights.

⚠️ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will resolve the issue promptly at no additional cost to you.